1. Information We Collect

1.1 Personal Data

We may collect your full name as given during registration.

We also save your username as chosen by you for accessing our services.

Pragmatic Play Cambodia will collect and verify your date of birth to ensure you meet the minimum age requirement in online gambling.

1.2 Contact Information

You also give us the consent to use your email address for account announcement, communication, and marketing posts.

We may collect and verify your phone number for the purpose of account security or Sign-in confirmation.

1.3 Financial Data

We might store your payment information such as credit or debit card numbers, cardholder name, expiration date, and security code (CVV) for as per your option in future deposit.

Along with these, we will also use your billing address for payment processing and fraud prevention.

We also keep your betting and account transaction history, which include details of in-game buy features, account balance deposits, and winning withdrawals.

1.4 Account Data

For security improvement, Pragmatic Play Cambodia will collect your account credentials like your username and password.

We will access your game preferences such as preferred games, game settings and history, to personalize your gaming experience.

1.5 Your Devices Information

When you device connects to internet, you provide us consent to retrieve your IP address, a unique identifier assigned to your device.

In order to improve our products for your devices, you consent for Pragmatic Play Cambodia to gain entry into the specifics of your internet browser application type as well as its version (e.g. Chrome, Firefox or Safari).

In order to confirm that our games are compatible with your operating system (e.g., Windows, macOS, iOS), we will also investigate its functionality on your system (e.g., Android).

1.6 Usage Data

Pragmatic Play Cambodia will track your interaction on our pages that you visited including particular games, promotions, and help pages.

It also contains the information of the games you played, betting amounts, start times end points and your winnings/losses for us to understand your tastes and involvement with it.

In order for us to be able to find the source of any technical problems you may have within your application we will gather all Error logs and crash reports that you might encounter.

2. How We Collect Your Information

2.1 Your Input

When you create an account, sign up for our newsletter, enter a promotion or draws, or contact us for support. You have agreed to provide us these data.

2.2 Automatic Website Cookie

We use cookies and similar technologies when you interact with our Services. This enriches your experience, allows the analysis of how the platform is used, and enables content to be delivered, designed for you. We encourage you to read more about these practices in our Cookie Policy for a deeper understanding.

2.3 Our Casino Partners

Sometimes, we unite with our trusted third parties such as business partners, affiliates, and service providers, who wish to share certain information about you with us. These information aims only at improving the quality of services and making your experience smooth.

3. How We Use Your Information

3.1 To Provide and Improve Our Services

We will process your personal data to administer your betting account, which shall include the creation and maintenance of your account, log-in details, and security settings to your personal preference.

Pragmatic Play Cambodia will use collected data in improving betting process. It helps us in everything from depositing to playing and withdrawal winning fund.

We also utilize these information to facilitate games development. It can help tailoring your experience based on your preferences and gameplay history.

By collecting all necessary data, we will use them in service enhancement, by analyzing betting patterns to identify areas for improvement and optimize our offerings.

3.2  To Communicate with You

Your data will be useful in the understanding of your playing pattern and timely notification of new game releases, gaming promotions, bonuses, and other events.

These data shall thus be instrumental in helping our customer support team get back to you on your queries and concerns as quickly and effectively as possible.

3.3  To Comply with Legal Obligations

These collected information will help us in verify players’ age to confirm their eligibility.

Pragmatic Play Cambodia will use these data to monitor prohibited betting activities, or multiple account creations. Eventually, we can prevent fraud and illegal activities more effectively.

4. Sharing Your Information

According to these policy, we may share your information with the following parties:

4.1 Third-Party Service Providers

It includes companies that help us run and improve our Services, such as payment processors, analytics providers, and companies providing IT support.

4.2 Business Partners

From time to time, Pragmatic Play Cambodia and our partners may share your information for specific purposes as listed in Section 3 above.

4.3  Legal Authorities

When your information is requested or required by law or to protect our rights or the rights of others players, we will legally comply.   

5 Your Rights

You have the following rights in regard to your personal information.

5.1 Change Your Information

You have the right to request access to your personal information and to rectify or update inaccuracies.

5.2 Delete Your Information

Under certain conditions, you have the right to request the erasure of personal information.

5.3 Restriction

You have the right to object to, or to restrict processing of, your personal data.

5.4 Withdraw Consent

You may withdraw your consent to receive marketing communications at any time.

You are able exercise your rights by contacting us at the contact information found at the end of this Policy.

6. Changes to Privacy and Policy Terms

We may modify this Policy from time to time. If we do so, we shall let you know through our Services or by other means, such as email.

Protection of your privacy is the guarantee of having fun and safe gaming. Thanks for playing Pragmatic Play Cambodia!